Privacy Policy

Scope and controller

This Privacy Policy applies when you visit MyPredict11.com, use the MyPredict11 mobile app, create or manage an account, use cricket insights or AI-assisted tools, buy or restore subscriptions or credits, contact support, receive notifications, or interact with our related services.

For privacy questions, data requests, or grievance support, contact our privacy and grievance contact at support@mypredict11.com. Please include "Privacy Request" in the subject where possible.

Information we collect

The information we collect depends on how you use the service. It may include:

• Account information: name, mobile number, email address, profile details, login identifiers, OTP verification events, preferences, and account status.
• Device and app information: device type, operating system, app version, language, region, IP address, identifiers used for security, diagnostics, analytics, push notifications, and crash reporting.
• Usage information: pages viewed, app screens opened, matches followed, features used, team-builder actions, credit usage, notification settings, support interactions, and product events.
• Fantasy research inputs: teams, players, captain or vice-captain choices, match preferences, review inputs, saved items, and other information you choose to submit for analysis.
• Billing and entitlement information: subscription status, product identifiers, transaction identifiers, renewal or cancellation signals, credit balances, purchase history, refund status, store receipts, and tax or invoice metadata where required. We do not store full card numbers.
• Support and communications: messages, attachments, email records, contact forms, complaint details, and information needed to resolve your request.
• Compliance and safety information: fraud signals, abuse reports, security logs, consent records, policy acknowledgements, and records required by law, app stores, payment providers, or dispute processes.

Sources of information

We collect information directly from you, automatically from your device or use of the service, from app stores and payment providers, from analytics and crash-reporting tools, from communication providers, from support channels, and from public or licensed cricket data sources used to power product features.

How we use information

• to create, authenticate, secure, and manage accounts;
• to provide match insights, team-builder support, player analysis, captain signals, notifications, subscriptions, credits, and support;
• to verify purchases, restore entitlements, prevent duplicate claims, manage refunds, and provide billing support;
• to personalize product settings, saved matches, alerts, and user experience;
• to respond to questions, complaints, privacy requests, account deletion requests, and support issues;
• to detect, prevent, investigate, and respond to fraud, abuse, scraping, security incidents, unauthorized access, policy violations, and unlawful activity;
• to improve reliability, analytics, crash diagnostics, AI quality, content quality, accessibility, and product performance;
• to send service messages, security alerts, transactional notices, policy updates, and marketing communications where permitted or consented to; and
• to comply with legal, regulatory, tax, accounting, app-store, payment-provider, law-enforcement, dispute, and recordkeeping obligations.

Legal bases and consent

Where applicable privacy law requires a legal basis, we rely on one or more of the following: your consent, performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and securing the service, and protection of users, the public, or legal rights.

You may withdraw consent where processing is based on consent. Some features may stop working if you withdraw permissions, disable notifications, decline cookies, delete account data, or refuse information needed to provide the service.

AI-assisted processing

MyPredict11 uses AI and automated systems to generate cricket insights, team-building support, risk signals, summaries, rankings, and support workflows. These systems may process public cricket data, product usage signals, and inputs you provide for the feature you are using.

We do not use payment card numbers or store credentials to generate cricket predictions. We do not treat AI outputs as guaranteed outcomes. Where practical, we design AI systems to reduce unnecessary personal-data use and to keep support, security, and billing data separate from fantasy insight generation.

How we share information

We do not sell personal information. We may share information only where reasonably necessary with:

• cloud hosting, database, storage, security, monitoring, analytics, and crash reporting providers;
• Apple App Store, Google Play, payment processors, tax, invoice, and entitlement verification providers;
• email, SMS, WhatsApp, push notification, customer support, and communication providers;
• cricket data, content, and technology providers used to operate product features;
• professional advisers, auditors, insurers, banks, acquirers, or corporate transaction parties where needed;
• law enforcement, courts, regulators, government agencies, app stores, or other parties where required by law or valid process; and
• other parties with your direction, consent, or as disclosed at the time of collection.

We require service providers to use information only for authorized purposes and to apply appropriate safeguards.

International data transfers

MyPredict11 is available globally, so your information may be processed in countries other than where you live. Privacy laws may differ across India, the European Economic Area, the United Kingdom, the United States, Australia, New Zealand, Pakistan, Bangladesh, Nepal, Sri Lanka, and other regions.

Where required, we use appropriate safeguards for cross-border transfers, such as contractual protections, provider due diligence, regional configuration, access limits, and other measures recognized by applicable law.

Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including account operation, subscriptions, credits, support, security, fraud prevention, legal compliance, accounting, dispute handling, backups, and audit records.

Retention periods vary by data type. For example, support messages may be kept while a ticket is active and for a reasonable record period; billing records may be kept for tax, app-store, and dispute requirements; security logs may be kept to protect the service; and deleted-account data may be removed, anonymized, or retained only where required by law or legitimate business needs.

Security

We use technical and organizational safeguards designed to protect information, such as access controls, authentication, encryption in transit where appropriate, monitoring, logging, backups, vendor controls, and internal access limits. No system is completely secure, and users should protect devices, OTPs, app-store accounts, and email accounts.

Cookies and analytics

Our website and app may use cookies, local storage, SDKs, pixels, and similar technologies for essential operation, analytics, performance, security, attribution, and preference storage. You can manage many browser cookies through browser settings and mobile permissions through device settings. Some essential technologies are required for the service to work.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, objection, restriction, withdrawal of consent, appeal, or information about how your personal data is used and shared. Residents of regions such as India, the EEA, the United Kingdom, California and other US states, Australia, New Zealand, and other jurisdictions may have additional rights under local privacy laws.

To exercise rights, contact support@mypredict11.com. We may need to verify your identity and account ownership before acting on a request. Some requests may be limited by law, fraud prevention, billing disputes, security, backups, legal claims, or the need to provide the service.

You may also manage some preferences directly in the app, including notification settings, account details, and account deletion where available.

Children and age limits

MyPredict11 is intended for users who are at least 18 years old. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can review and take appropriate action.

Changes to this policy

We may update this Privacy Policy to reflect product, legal, technical, vendor, or operational changes. Material updates may be communicated through the website, app, email, push notification, or another reasonable method. The "Last updated" date shows the current version.

Contact

For privacy requests, complaints, questions, or grievance support, contact support@mypredict11.com.