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Billing, Subscription & Refund Policy

Last Updated: January 1, 2026 | Version 1.0

1. Overview

1.1 About This Policy

This Billing, Subscription, and Refund Policy ("Billing Policy") governs the purchase, subscription, payment, and refund terms for My Predict 11's paid services. This Policy is part of and incorporated into our Terms of Service.

1.2 Agreement to Terms

By purchasing any subscription, credits, or paid features from My Predict 11, you agree to be bound by this Billing Policy. If you do not agree with any terms herein, do not complete any purchase.

1.3 Scope

This Policy applies to all paid transactions made through:

2. Free Services

2.1 What's Included for Free

My Predict 11 provides a range of features at no cost, including:

2.2 Free Forever Commitment

The basic features listed above will remain free. We do not force users to pay to access fundamental functionality. Subscriptions are entirely optional.

2.3 Free Tier Limitations

Free users may experience:

3. Subscription Plans

3.1 Available Plans

We offer various subscription plans to meet different user needs. Available plans may include:

3.2 Premium Features

Premium subscriptions may provide access to:

3.3 Plan Variations

The specific plans, features, and pricing available to you may vary based on:

Current Offerings: For the most up-to-date subscription plans and pricing, please check the subscription section within the app or on our website.

3.4 Plan Modifications

We reserve the right to:

4. Credit-Based Access

4.1 Credit System

In addition to time-based subscriptions, we may offer credit-based or pay-per-use access options:

4.2 Credit Terms

4.3 Credit Balance

You can view your current credit balance in your account settings. If your account is terminated for violation of our Terms, your unused credits may be forfeited.

5. Payment Methods and Processing

5.1 Payment Processors

All payments are processed through trusted third-party payment providers:

5.2 Payment Security

We do NOT directly collect, store, or have access to your full payment card details. All payment information is securely handled by the respective payment processors in accordance with PCI-DSS (Payment Card Industry Data Security Standard) and other applicable security standards.

5.3 Accepted Payment Methods

Depending on the platform and payment processor, accepted payment methods may include:

5.4 Payment Authorization

By providing your payment information, you authorize us (through our payment processors) to charge the applicable fees to your selected payment method. You represent that you have the legal right to use the payment method provided.

5.5 Currency

Prices are displayed in Indian Rupees (INR) for users in India. For users in other regions, prices may be displayed and charged in local currency as determined by the app store. Currency conversion fees, if any, are charged by your bank or payment provider.

6. Taxes and Additional Charges

6.1 Pricing and Taxes

Prices displayed may or may not include applicable taxes, depending on the platform and your location:

6.2 Tax Display

The total amount including applicable taxes will be displayed before you confirm your purchase. We endeavor to show transparent pricing.

6.3 Tax Invoices

Tax invoices or receipts will be provided for your purchases as required by law. These can be accessed through your account or the platform's purchase history.

6.4 Your Responsibility

You are solely responsible for any taxes, duties, or government charges applicable to your purchase based on your jurisdiction. We are not responsible for advising you on tax matters.

7. Auto-Renewal

IMPORTANT: Subscriptions automatically renew unless you cancel before the renewal date. Please read this section carefully.

7.1 How Auto-Renewal Works

Unless you cancel your subscription before the end of the current billing period:

7.2 Renewal Notifications

We endeavor to remind you of upcoming renewals through:

However, it is ultimately YOUR responsibility to manage your subscription and be aware of renewal dates. Failure to receive notifications does not entitle you to a refund.

7.3 Managing Auto-Renewal

You can view your subscription status and manage auto-renewal settings through:

For iOS Users:

For Android Users:

For Web Purchases:

7.4 Critical Warning

Deleting the app does NOT cancel your subscription. You must cancel through the app store settings or your account. Uninstalling the application while a subscription is active will NOT stop future charges.

8. Cancellation

8.1 Your Right to Cancel

You may cancel your subscription at any time. There is no penalty for cancellation.

8.2 How to Cancel

Cancellation must be done through the platform where you originally subscribed:

iOS (Apple App Store):

  1. Open the Settings app on your iPhone or iPad
  2. Tap your name at the top, then tap "Subscriptions"
  3. Select "My Predict 11"
  4. Tap "Cancel Subscription" and confirm

Android (Google Play Store):

  1. Open the Google Play Store app
  2. Tap your profile icon → "Payments & subscriptions" → "Subscriptions"
  3. Select "My Predict 11"
  4. Tap "Cancel subscription" and follow the instructions

Web Purchases:

  1. Log in to your account at mypredict11.com
  2. Navigate to Account Settings → Subscription
  3. Click "Cancel Subscription" and confirm

8.3 No Manual Cancellation

We CANNOT process subscription cancellations via email, phone, chat, or social media. You MUST cancel through the platform where you originally subscribed (App Store, Play Store, or our website).

8.4 Effect of Cancellation

When you cancel your subscription:

8.5 Re-Subscription

You may re-subscribe at any time after cancellation. New subscriptions will be subject to the then-current pricing and terms.

9. Refund Policy

9.1 General Policy

All purchases made through My Predict 11 are generally NON-REFUNDABLE. This includes:

9.2 Rationale

Our refund policy is based on the following:

9.3 App Store/Play Store Refund Policies

If you made your purchase through the Apple App Store or Google Play Store, the refund policies of those platforms apply and override our general policy:

We have NO control over refund decisions made by Apple or Google. Their respective policies and decisions are final.

9.4 Exceptional Circumstances

We may consider refund requests ONLY in the following exceptional circumstances, at our sole discretion:

9.5 Situations NOT Eligible for Refund

Refunds will NOT be provided for:

9.6 Refund Request Process

For exceptional circumstances as outlined above:

  1. Contact us at billing@mypredict11.com
  2. Provide your registered email address
  3. Include the transaction ID or order number
  4. Describe the issue in detail with supporting evidence
  5. Allow up to 10 business days for our review

9.7 Refund Method

If a refund is approved, it will be processed through the original payment method. Refund processing time depends on your bank or payment provider and may take 5-10 business days to reflect.

10. Pricing Changes

10.1 Our Right to Change Prices

We reserve the right to change subscription prices, credit prices, and plan offerings at any time. This includes:

10.2 Notice of Price Changes

For existing subscribers affected by price increases:

10.3 Your Options

If you do not agree with a price change:

10.4 Promotional Pricing

Promotional or introductory pricing is temporary. At the end of the promotional period, your subscription will renew at the standard price unless specified otherwise. The terms of promotional offers will be clearly stated at the time of offer.

11. Failed Payments

11.1 Payment Failure Handling

If a subscription payment fails to process for any reason (insufficient funds, expired card, bank decline, etc.):

11.2 Grace Period

Depending on the platform, there may be a grace period during which you retain access while payment issues are resolved. This grace period varies by platform and is not guaranteed.

11.3 Access Suspension

If payment cannot be successfully processed after retry attempts:

11.4 Resolution

To restore access after a payment failure:

11.5 Our Disclaimer

We are not responsible for any loss of access, data, or features resulting from failed payments. It is your responsibility to maintain a valid payment method.

12. Promotional Offers and Trials

12.1 Free Trials

We may offer free trial periods for premium features. Trial terms include:

12.2 Promotional Discounts

12.3 Eligibility

Promotional offers may have eligibility restrictions. Use of multiple accounts to abuse promotional offers is prohibited and may result in account termination.

13. Billing Disputes

13.1 Dispute Process

If you believe there has been an error in billing:

  1. Contact us at billing@mypredict11.com within 60 days of the charge
  2. Provide transaction details, including date, amount, and transaction ID
  3. Describe the nature of the dispute
  4. Allow us to investigate the issue

13.2 Investigation

We will investigate billing disputes in good faith and respond within 10 business days. We may request additional information or verification during this process.

13.3 Chargebacks

If you file a chargeback or payment dispute with your bank or credit card company without first attempting to resolve the issue with us:

We encourage you to contact us first to resolve any issues amicably.

14. Contact for Billing Issues

14.1 Our Support Team

For questions, concerns, or issues related to billing, subscriptions, or payments:

My Predict 11 Billing Support

14.2 Information to Include

When contacting us about billing issues, please include:

14.3 Response Time

We aim to respond to billing inquiries within 2-3 business days. Complex issues may require additional time for investigation.

14.4 Platform-Specific Support

For purchases made through app stores, you may also contact:

Thank you for supporting My Predict 11. Your subscription helps us continue developing advanced analytics and providing you with valuable cricket insights. We appreciate your business and are committed to transparent, fair billing practices.