Privacy Policy

1. Introduction & Scope

1.1 About This Policy

This Privacy Policy ("Policy") describes how My Predict 11, operated by [Company Name] ("Company," "we," "us," or "our"), collects, uses, processes, stores, shares, and protects your personal information when you access or use our mobile application, website, and any related services, features, or content (collectively, the "Services").

1.2 Scope of Application

This Policy applies to:

• All users who access our mobile application on iOS or Android devices
• All visitors to our website at mypredict11.com and any subdomains
• All users who create accounts or subscribe to our Services
• All data collected through our Services, whether directly or indirectly
• All processing activities conducted by us or on our behalf by third-party service providers

1.3 Nature of Our Services

My Predict 11 is an AI-powered cricket analytics and fantasy decision-support platform. We provide data-driven insights, statistical analysis, match predictions, and player performance metrics to assist users in making informed decisions related to fantasy sports.

1.4 Acceptance of This Policy

By accessing, downloading, installing, or using our Services, you expressly acknowledge that:

• You have read and understood this Privacy Policy in its entirety
• You consent to the collection, use, and processing of your personal information as described herein
• You are legally competent to provide such consent (at least 18 years of age)
• If you are providing information on behalf of another person, you have obtained their consent

If you do not agree with any provision of this Policy, you must immediately discontinue use of our Services.

1.5 Legal Framework

This Policy is published in compliance with:

• The Information Technology Act, 2000 (as amended)
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Any other applicable data protection laws and regulations in India
• Applicable guidelines issued by the Ministry of Electronics and Information Technology (MeitY)

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them:

• "Personal Information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such person. This includes but is not limited to name, email address, phone number, and any other identifier.
• "Sensitive Personal Data or Information" (SPDI) means personal information consisting of passwords, financial information (bank account, credit/debit card details), physical or mental health conditions, sexual orientation, medical records, and biometric information, as defined under the IT Rules, 2011.
• "Data Controller" refers to My Predict 11, the entity that determines the purposes and means of processing personal information.
• "Data Processor" refers to any third party that processes personal information on behalf of My Predict 11.
• "Processing" means any operation performed on personal information, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
• "User" or "You" refers to any individual who accesses or uses our Services.
• "Device" means any electronic device capable of accessing our Services, including smartphones, tablets, computers, and similar devices.

3. Information We Collect

3.1 Information You Provide Directly

When you register, create an account, or interact with our Services, you may voluntarily provide us with:

• Identity Information: Full name, username, date of birth (for age verification purposes only)
• Contact Information: Email address, mobile phone number
• Account Credentials: Password (stored only in encrypted/hashed form), security questions and answers
• Profile Information: Profile picture (optional), user preferences, notification settings
• Communication Data: Messages, feedback, support requests, and any other communications you send to us

3.2 Information Collected Automatically

When you use our Services, we automatically collect certain technical and usage information:

Device Information:

• Device type, manufacturer, and model
• Operating system type and version
• Unique device identifiers (such as IMEI, Android ID, IDFA, or similar identifiers)
• Screen resolution and display settings
• Time zone and language settings

Network and Connection Information:

• IP address (which may indicate approximate geographic location at city or region level)
• Internet service provider
• Network connection type (WiFi, mobile data, etc.)
• Browser type and version (for website access)

Usage Information:

• Date and time of access, duration of sessions
• Features accessed and actions taken within the app
• Matches, players, and content viewed
• Search queries and filters applied
• Error logs, crash reports, and performance data

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Login Providers: If you choose to sign in using Google, Apple, or other social authentication, we receive basic profile information as permitted by you
• Analytics Partners: Aggregated and anonymized usage statistics
• Payment Processors: Transaction status and subscription information (we do not receive or store full payment card details)

3.4 Information We Do NOT Collect

We want to be clear about what we do NOT collect:

• We do NOT collect financial information such as bank account numbers, credit/debit card details, or UPI IDs (these are handled directly by payment processors)
• We do NOT collect biometric data such as fingerprints or facial recognition data
• We do NOT collect precise GPS location (we only infer approximate location from IP address)
• We do NOT access your contacts, photos, camera, or microphone without explicit permission
• We do NOT collect information about your betting or gambling activities on third-party platforms

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

4.1 Consent

By using our Services and agreeing to this Policy, you provide your free, specific, informed, and unambiguous consent for us to process your personal information for the purposes described herein. You have the right to withdraw your consent at any time, though this may affect your ability to use certain features of our Services.

4.2 Contractual Necessity

Processing is necessary for the performance of a contract to which you are a party (such as providing you access to premium features upon subscription) or to take steps at your request prior to entering into a contract.

4.3 Legitimate Interests

Processing is necessary for our legitimate business interests, such as improving and optimizing our Services, preventing fraud and ensuring security, conducting analytics to understand user behavior. We balance our interests against your fundamental rights and freedoms.

4.4 Legal Compliance

Processing may be necessary for compliance with legal obligations to which we are subject, including responding to lawful requests from government authorities.

5. How We Use Your Information

5.1 Providing and Maintaining Services

• Creating and managing your user account
• Authenticating your identity and verifying access
• Delivering AI-powered match predictions, player analytics, and insights
• Generating personalized recommendations based on your preferences and usage patterns
• Processing subscription payments and managing billing (through third-party processors)
• Providing customer support and responding to inquiries

5.2 Improving and Developing Services

• Analyzing usage patterns to understand how users interact with our Services
• Identifying and fixing bugs, errors, and technical issues
• Conducting research and development to improve our AI algorithms
• Testing new features and functionality
• Optimizing app performance, speed, and user experience

5.3 Communication

• Sending transactional communications (account verification, password reset, subscription confirmations)
• Notifying you of important service updates, changes, or disruptions
• Providing match updates and alerts (if you have opted in)
• Sending promotional communications and offers (only with your explicit consent)

5.4 Security and Fraud Prevention

• Detecting and preventing unauthorized access, fraud, and abuse
• Monitoring for suspicious activity and security threats
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of My Predict 11, our users, and the public

5.5 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from law enforcement and government authorities
• Establishing, exercising, or defending legal claims
• Conducting audits and maintaining records as required by law

6. AI and Analytics Disclaimer

6.1 Nature of AI-Generated Content

Our Services utilize artificial intelligence, machine learning algorithms, and statistical models to generate predictions, recommendations, and analytics. You acknowledge and understand that:

• All AI-generated predictions, insights, and recommendations are based on historical data, statistical probability, and algorithmic analysis
• Our AI models process publicly available cricket statistics, historical match data, player performance records, venue information, and other relevant factors
• The outputs of our AI systems represent probabilistic estimates and statistical projections, not certainties or guarantees

6.2 No Guarantee of Accuracy or Outcomes

WE EXPRESSLY DISCLAIM ANY GUARANTEE, WARRANTY, OR REPRESENTATION REGARDING:

• The accuracy, reliability, or completeness of any prediction or recommendation
• The outcome of any cricket match, player performance, or fantasy sports contest
• The financial or other results you may achieve by acting on our insights
• The suitability of our recommendations for your specific circumstances

6.3 Inherent Limitations

You acknowledge that:

• Cricket matches are inherently unpredictable and influenced by numerous factors that cannot be fully modeled
• Real-time variables such as weather conditions, player injuries, team composition changes, and psychological factors may affect outcomes
• Historical data and past performance are not reliable predictors of future results
• Our AI models, while sophisticated, have inherent limitations and may not account for all relevant variables

6.4 Informational Purpose Only

Our Services are provided for informational and entertainment purposes only. The information, predictions, and recommendations we provide:

• Should NOT be construed as financial, investment, or gambling advice
• Should NOT be the sole basis for any financial decision
• Are NOT intended to encourage or facilitate gambling or betting
• Should be used as one of many factors in your decision-making process

6.5 User Responsibility

You are solely and exclusively responsible for:

• All decisions you make based on information provided by our Services
• Verifying and validating any information before acting upon it
• Exercising independent judgment and due diligence
• Any financial, legal, or other consequences arising from your decisions
• Ensuring your use of fantasy sports platforms complies with applicable laws in your jurisdiction

7. Data Sharing and Disclosure

7.1 No Sale of Personal Data

We do NOT sell, rent, lease, or trade your personal information to third parties for their own marketing purposes. Your personal data is not a commodity that we monetize through direct sale.

7.2 Service Providers

We engage trusted third-party service providers to assist us in operating our Services. These providers may have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to:

• Process data only as instructed by us
• Maintain confidentiality and security of your information
• Not use your data for their own purposes
• Delete or return data upon termination of services

Categories of Service Providers:

• Cloud Infrastructure: Hosting, storage, and computing services (e.g., AWS, Google Cloud, Azure)
• Analytics: Usage analytics and performance monitoring (e.g., Firebase Analytics, Mixpanel)
• Payment Processing: Subscription billing and payment handling (e.g., Razorpay, Stripe, App Store, Play Store)
• Communication: Email delivery, push notifications, and SMS services
• Customer Support: Helpdesk and ticketing systems

7.3 Legal Disclosures

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or legal process
• Respond to requests from government authorities, law enforcement agencies, or regulatory bodies with appropriate jurisdiction
• Protect and defend the rights, property, or safety of My Predict 11, our users, or the public
• Prevent or investigate possible wrongdoing, fraud, or security issues
• Enforce our Terms of Service and other agreements

7.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, asset sale, or other business transaction, your personal information may be transferred to the acquiring entity or successor. In such cases, we will notify you before your information becomes subject to a different privacy policy.

7.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you. This data may be used for research, analytics, marketing, or other purposes without restriction.

8. International Data Transfers

8.1 Data Location

Your personal information may be stored and processed in India and in other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

8.2 Safeguards for International Transfers

When we transfer personal information outside of India, we implement appropriate safeguards, including contractual clauses requiring the recipient to protect your data, ensuring the recipient country has adequate data protection laws, and implementing technical security measures for data in transit.

8.3 Your Consent to Transfer

By using our Services, you consent to the transfer of your personal information to countries outside India for processing and storage as described in this Policy.

9. Data Storage and Security

9.1 Security Practices

We implement reasonable security practices and procedures as required under Rule 8 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Our security measures include:

Technical Safeguards:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher
• Encryption at Rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms
• Secure Authentication: Passwords are hashed using strong cryptographic algorithms (bcrypt or equivalent) and are never stored in plaintext
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and intrusion detection systems
• Regular Security Assessments: We conduct periodic vulnerability assessments and penetration testing

Organizational Safeguards:

• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Employee Training: Our employees receive training on data protection and security best practices
• Confidentiality Obligations: Employees and contractors are bound by confidentiality obligations
• Incident Response: We maintain incident response procedures to address security breaches

9.2 Limitations

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you transmit data at your own risk.

9.3 Your Security Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, using strong unique passwords, not sharing your login information with others, logging out after each session especially on shared devices, and notifying us immediately if you suspect unauthorized access.

10. Data Retention

10.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Accounts: For the duration of your account's existence and active use of our Services
• Inactive Accounts: For a period of 2 years following last activity, after which we may delete or anonymize your data
• Transaction Records: For 7 years as required for tax and accounting purposes under Indian law
• Legal Claims: For the applicable limitation period if we need to defend against legal claims
• Legal Obligations: As required by applicable laws, regulations, or court orders

10.2 Post-Deletion

When your data is no longer required, we will securely delete your personal information from our active systems, instruct our service providers to delete your data, and anonymize data that we retain for statistical or research purposes. Please note that some data may persist in backup systems for a limited period before being overwritten.

11. Your Rights

Subject to applicable law and certain exceptions, you have the following rights regarding your personal information:

11.1 Right to Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of such information. You may access and review most of your personal information through your account settings.

11.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through the app or website. For other corrections, please contact us.

11.3 Right to Deletion

You have the right to request deletion of your personal information. Upon receiving a valid deletion request, we will delete or anonymize your personal information from our active systems within 30 days, instruct our service providers to delete your data, and retain only information required for legal compliance, dispute resolution, or enforcement of our agreements.

11.4 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal. For marketing communications, use the unsubscribe link in emails or adjust notification settings. For data processing generally, contact us or delete your account.

11.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, machine-readable format.

11.6 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@mypredict11.com. We may require verification of your identity before processing your request. We will respond within 30 days.

12. Cookies and Tracking Technologies

12.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

12.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, authentication, and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and identify issues.
• Preference Cookies: Remember your settings and preferences for enhanced user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with consent).

12.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to view and delete existing cookies, block cookies from specific sites or all sites, and receive notifications when cookies are placed. Note that disabling certain cookies may affect the functionality of our website.

12.4 Mobile App Tracking

Our mobile app may use SDKs and similar technologies for analytics and functionality. You can limit tracking through your device settings (e.g., "Limit Ad Tracking" on iOS or "Opt out of Ads Personalization" on Android).

13. Third-Party Links and Services

13.1 External Links

Our Services may contain links to third-party websites, applications, or services that are not operated or controlled by us. This includes but is not limited to fantasy sports platforms (Dream11, MPL, My11Circle, etc.), cricket news and statistics websites, social media platforms, payment processor websites, and app store pages.

13.2 Disclaimer

We have no control over and assume no responsibility for the content, privacy policies, practices, or actions of any third-party websites or services. The inclusion of any link does not imply endorsement, sponsorship, or affiliation.

13.3 Your Responsibility

We strongly advise you to review the privacy policy and terms of service of every third-party site you visit. You access third-party links entirely at your own risk.

14. Children's Privacy

14.1 Age Restriction

My Predict 11 is not intended for use by individuals under the age of 18 years. We do not knowingly collect, solicit, or maintain personal information from anyone under 18.

14.2 Parental Notice

If you are a parent or guardian and believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at privacy@mypredict11.com.

14.3 Our Response

If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems, terminate any account associated with that child, and notify the parent or guardian where possible.

15. Changes to This Privacy Policy

15.1 Right to Modify

We reserve the right to modify, amend, or update this Privacy Policy at any time at our sole discretion. Changes may be made to reflect new features or services, changes in legal or regulatory requirements, improvements in our privacy practices, or feedback from users and stakeholders.

15.2 Notification of Changes

When we make changes to this Policy, we will update the "Last Updated" date at the top of this page. For material changes, we will provide prominent notice through the app, email, or website banner. We may require you to acknowledge the updated Policy before continuing to use our Services.

15.3 Continued Use

Your continued use of our Services after any changes to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must discontinue use of our Services.

16. Grievance Redressal

16.1 Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, we have appointed a Grievance Officer to address any complaints or grievances regarding the processing of your personal information.

Grievance Officer Details:

• Name: [Grievance Officer Name]
• Email: grievance@mypredict11.com
• Address: [Company Address]

16.2 Filing a Grievance

If you have any grievance related to the processing of your personal information, you may file a written complaint with our Grievance Officer. Your complaint should include your name and contact information, a description of the concern or complaint, relevant details or evidence supporting your complaint, and the remedy or resolution you are seeking.

16.3 Response Time

The Grievance Officer shall acknowledge receipt of your complaint within 24 hours and resolve it within one month from the date of receipt, as required by applicable law.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

My Predict 11

• Privacy Inquiries: privacy@mypredict11.com
• General Support: support@mypredict11.com
• Grievance Officer: grievance@mypredict11.com

We endeavor to respond to all legitimate inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate regulatory authority.